LE
Larry Egan
October 14, 2026Google5/5
No written review
Right now
July–September: 1 complaint in 8 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 3 | 0 |
| August 2025 | 1 | 1 |
| September 2025 | 2 | 0 |
| October 2025 | 3 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 6 | 2 |
| January 2026 | 2 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 3 | 0 |
| May 2026 | 3 | 0 |
| June 2026 | 3 | 0 |
| July 2026 | 3 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 4 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 29. Too few public reviews to compare with the usual level. Reviews in the last three months: 8, at least 30 needed. Reviews in the year before: 29, at least 60 needed. Latest review: October 14.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 3 | 0 |
| August 2025 | 1 | 1 |
| September 2025 | 2 | 0 |
| October 2025 | 3 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 6 | 2 |
| January 2026 | 2 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 3 | 0 |
| May 2026 | 3 | 0 |
| June 2026 | 3 | 0 |
| July 2026 | 3 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 4 | 1 |
usual level · 12 mo.now
Issue Rate
9.0%
9 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
89
4★
2
3★
0
2★
2low
1★
7low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
MC
Maria Camacho
October 8, 2026Google5/5
No written review
CB
Cheryl Becker
October 1, 2026Google5/5
Took my truck there to get some damage repaired. They did an amazing job, the truck came back looking perfect. Jeff was absolutely wonderful & kept me up on the progress of the repair job. He answered all my questions & was so nice about it. Very nice shop, I was very impressed with the great work done on my truck. Would highly recommend this shop 👍👍👍
The business replied on Google · October 7, 2026
Common problems in Auto — and The Body Shop, Inc.’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.6100 reviews1–2★: 9
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
The Body Shop, Inc.
9.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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