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The Issue Rate, the star breakdown and “Right now” appear once Tailwind has collected the reviews.
Issue Rate
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Appears once Tailwind has collected the reviews.
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectCommon problems in Hotels & Accommodation — and Best Western Plus Henderson Hotel’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
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