BM
Beto Madera
October 13, 2026Google5/5
Great haircut and great customer service, thank you Dennis and Vanessa will see you soon again!
Right now
July–September: 2 complaints in 22 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 18 | 1 |
| March 2026 | 20 | 2 |
| April 2026 | 8 | 0 |
| May 2026 | 5 | 0 |
| June 2026 | 16 | 0 |
| July 2026 | 8 | 0 |
| August 2026 | 8 | 1 |
| September 2026 | 6 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 67. Too few public reviews to compare with the usual level. Reviews in the last three months: 22, at least 30 needed. Months with reviews in the year before: 5, at least 6 needed. Latest review: October 13.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 18 | 1 |
| March 2026 | 20 | 2 |
| April 2026 | 8 | 0 |
| May 2026 | 5 | 0 |
| June 2026 | 16 | 0 |
| July 2026 | 8 | 0 |
| August 2026 | 8 | 1 |
| September 2026 | 6 | 1 |
usual level · 12 mo.now
Issue Rate
6.0%
6 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
92
4★
2
3★
0
2★
0low
1★
6low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
AS
Ahmed Saleh
October 13, 2026Google5/5
Jenny did excellent on my haircut and vanessa is awesome also thank you so Much
AT
Avinash Thadamatha
October 12, 2026Google1/5
I had an appointment at 1pm, waited for an hour and I was seated at 2 pm. I booked an appointment with Vanessa. She called and told me someone else will take the appointment, clearly not.
Common problems in Beauty Salons — and Bay City Barber’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.7100 reviews1–2★: 6
Reliability
B+Share of 1–2★ reviews over all time. Lower is better.
Bay City Barber
6.0%
of 100 reviews
Beauty Salons
9.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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