July–September: 9 complaints in 23 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 9 | 1 |
| February 2026 | 18 | 8 |
| March 2026 | 14 | 3 |
| April 2026 | 8 | 3 |
| May 2026 | 13 | 4 |
| June 2026 | 11 | 3 |
| July 2026 | 4 | 1 |
| August 2026 | 8 | 2 |
| September 2026 | 11 | 6 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 22 of 73. Too few public reviews to compare with the usual level. Reviews in the last three months: 23, at least 30 needed. Latest review: October 18.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 9 | 1 |
| February 2026 | 18 | 8 |
| March 2026 | 14 | 3 |
| April 2026 | 8 | 3 |
| May 2026 | 13 | 4 |
| June 2026 | 11 | 3 |
| July 2026 | 4 | 1 |
| August 2026 | 8 | 2 |
| September 2026 | 11 | 6 |
31.0%
31 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectKelly Hasty
October 18, 2026GoogleI bought a gorgeous breakfront. More beautiful than the picture. Delivered by Angelina and her husband. She explained how it was done and to call her she needed to paint the back. We are waiting for a new couch. I would order from her again! Great service!
The business replied on Google · October 18, 2026
JEHOSHAPHAT DABIE
October 13, 2026GoogleWorkers of Automotive Connection are professional. The Mitsubishi Outlander 2022 I purchased from them is a good one 👍
The business replied on Google · October 13, 2026
Ian Frazier
October 8, 2026GoogleSo I bought a 2021 Honda Accord port, special edition and Thomas Chapman helped me find the right car gave me a really good deal. He’s a really nice guy and he doesn’t push you into your car. He doesn’t try to sell you something that’s horrible. I love this car. It’s great. Give this man a raise.
The business replied on Google · October 8, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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