Will the AI sound robotic in technical replies?

No. It's trained on your brand voice and your real responses. Most app teams say replies sound more on-brand once Tailwind drafts them — because the system never has a bad day.

Can I ask users to update their review after a fix ships?

Yes — Threads handles that flow. Polite, single-ask, no spam.

Does Tailwind work for B2B SaaS, not just consumer apps?

Yes — G2, Capterra, TrustRadius, and Reddit/HN coverage are core. Many of our app customers are B2B SaaS.

Industries Mobile apps & SaaS

Reviews drive installs.

Your install rate is one App Store review away from changing.

Tailwind handles every App Store, Play Store, G2, Trustpilot, Capterra, Reddit and Hacker News mention. Reply to bug reports in your tone. Catch viral threads before they're fires. Track LLM visibility because Claude and ChatGPT are the new App Store search.

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The reputation problem in apps & SaaS

A 2-star review with the words "crashes on launch" sits at the top of your App Store page for weeks. A Reddit thread calling your pricing "predatory" hits r/apple and your installs dip 30%. A G2 reviewer compares you unfavorably to a competitor and your sales team spends a week firefighting deals.

Reviews here aren't customer-service tickets — they're marketing fixed in time. Replying matters; tone matters; and watching the off-platform conversation matters even more.

Which platforms matter most for you

Ivan Shyla

CEO Tailwind

We've spent a decade running small businesses in a handful of countries — restaurants, app studios, online shops, services. We know that a 1-star review hits a dental clinic differently than it hits a SaaS company. So Tailwind ships defaults, language, and integrations tuned for your industry, out of the box.

Why this matters?

A corporate brand has a marketing department, a CX team, a PR firm, and three vendors for review management. They have the bandwidth to build their own playbook.

A small business has the founder. Maybe the founder's spouse. Maybe a manager. Reviews aren't anyone's full-time job — they're squeezed in between everything else that keeps the lights on. The time you spend wrestling with five review dashboards is time you're not spending growing the business.

That's the problem we built Tailwind to solve. Not for the Fortune 500. For the bakery, the boutique hotel, the dental practice, the iOS studio, the accounting firm. The places where the founder is still the one signing the leases and reading the reviews.

Pay for one subscription - get all tools

What solutions do we offer?

Add your business to AI

Make sure ChatGPT, Gemini, Perplexity and AI search know and recommend your business.

Reviews management

Monitor reputation & respond

Tailwind Score

Transparent business statistics

New

Threads

Find clients on Threads & grow sales

New

LLM Monitor

Rank top in LLM search

Orders analytics

Analyze orders & top products

Grow public rating

Boost positive reviews & handle negatives

Online Mentions

Find opportunities in

SEO Generators

Boost SEO & organic traffic

Soon

AI Assistant

Launch online support & cut costs

Soon

Customer engagement

Boost SEO & attract new customers

Pay for one subscription - get all tools

What solutions do we offer?

Add your business to AI

Make sure ChatGPT, Gemini, Perplexity and AI search know and recommend your business.

Reviews management

Every review, every platform, one inbox.

We monitor your online reputation, respond to comments promptly, and help build trust with your audience. Maintain a strong brand image and create a positive experience for your customers.

Tailwind Score

Your reputation as one number you can actually track.

Transparent business statistics give you clear insights into performance, customer activity, and growth. Track key metrics in real time and make informed decisions with complete confidence.

New

Threads

Multi-step conversations with reviewers, not just one-and-done replies.

Find new clients on Threads and turn engagement into real sales. Reach your target audience, grow brand awareness, and increase conversions with effective social media strategies.

New

LLM Monitor

Show up when customers ask Claude, ChatGPT, Gemini, Copilot or Perplexity for a recommendation.

Rank higher in LLM search results and increase your brand visibility across AI-powered platforms. Optimize your online presence to attract more traffic, leads, and potential customers.

Orders analytics

Send the angry review to the right person before it goes public.

Analyze orders and identify your top-performing products with detailed insights and real-time analytics. Track sales trends, understand customer demand, and make smarter business decisions.

Grow public rating

Send the angry review to the right person before it goes public.

Boost positive reviews and respond to negative feedback with confidence. Strengthen your online reputation, improve customer trust, and turn feedback into business growth opportunities.

Online Mentions

Catch every time someone talks about your brand — even where you don't have a profile.

Find new business opportunities in social posts and turn conversations into valuable leads. Discover customer needs, track trends, and engage with the right audience at the right time.

SEO Generators

Long-form content that ranks for the keywords your customers actually search.

Boost SEO performance and increase organic traffic to your website. Improve search visibility, attract high-quality visitors, and grow your audience through smarter content optimization.

Soon

AI Assistant

A 24/7 assistant that answers customer questions about your business.

Launch efficient online support to improve customer experience and reduce operational costs. Automate routine inquiries, speed up response times, and scale your service without increasing expenses.

Soon

Customer engagement

Turn happy customers into reviewers, returners, and referrers.

We help boost your website's SEO rankings and attract new organic customers at no cost. Improve visibility, grow traffic, and reach the right audience more effectively.

How much does it cost?

Check what included in packages

Real Businesses, Real Numbers

Over 100,000 businesses trust Tailwind

From 3.8 to 4.6 stars in 6 months. 384% more reviews. ChatGPT now recommends us. Revenue up 18%.

Mario's Pizzeria ( Austin, TX )

4.1 to 4.7 stars in 4 months. Prevented 70% of complaints with ticket system. 8% more bookings.

Sparkle Clean ( Denver, CO )

Good Google rating but invisible in AI. After 3 months: ChatGPT mentions us 60% of time. 52% more new patients.

Riverside Dental ( Austin, TX )

Consolidated 5 review platforms into one dashboard. Response time dropped from 48h to 4h. Customer satisfaction up 23%.

Swift Logistics ( Chicago, IL )

For mobile apps and SaaS, your rating is a growth metric. Prospects read the App Store, Google Play, G2, Capterra and Trustpilot before they install or subscribe, and a fraction of a star can move install rates and trial conversions. Tailwind unifies reviews from every store and marketplace into one inbox so your team can track and manage sentiment in one view.

Review volume is high and users write in every language. Tailwind drafts on-brand replies in seconds and responds in 40+ languages, while routing bug reports and feature complaints to your team as Threads so real issues reach the people who can fix them. Public, responsive replies show prospective users a product team that actually listens.

Higher ratings and active responses improve store ranking and the trust signals that drive downloads and demos. Tailwind automates the review ask at the right in-product moment — after a win, not a frustration — building the steady stream of positive reviews that compounds into lower acquisition costs and faster growth.