What about reviews referencing a specific salesperson?

Routed to that salesperson + their manager. The salesperson can draft a reply (with management approval) for personal authenticity.

Multi-rooftop / dealer group?

Yes — separate Scores per rooftop plus a rolled-up dealer-group Score for ownership reporting.

Do you integrate with my DMS?

We integrate natively with CDK and Reynolds & Reynolds; for others, our public API + Zapier covers most workflows.

Industries Automotive

Buyers shop the lot online before they show up.

Reviews close the deal. Your reputation sells before your team does.

Tailwind handles every Google, Yelp, DealerRater, Cars.com, Carfax, Facebook and Apple Maps review for your dealership, repair shop, or detailing business. Reply in your voice, route service complaints to the right manager, and ask happy customers for the review they meant to leave.

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The reputation problem in automotive

Auto buyers and service customers don't trust your website — they trust strangers' reviews. The new-car shopper reads 30+ reviews before walking onto a lot. The repair customer Googles "[your shop name]" before bringing the car in. A handful of unanswered 2-stars about the F&I office or a botched alignment costs you sales.

Service centers face their own version: technicians fix the car, the customer drives off, and you never hear unless something went wrong. The negative reviews dominate without a system to balance them with positives.

Which platforms matter most for you

Ivan Shyla

CEO Tailwind

We've spent a decade running small businesses in a handful of countries — restaurants, app studios, online shops, services. We know that a 1-star review hits a dental clinic differently than it hits a SaaS company. So Tailwind ships defaults, language, and integrations tuned for your industry, out of the box.

Why this matters?

A corporate brand has a marketing department, a CX team, a PR firm, and three vendors for review management. They have the bandwidth to build their own playbook.

A small business has the founder. Maybe the founder's spouse. Maybe a manager. Reviews aren't anyone's full-time job — they're squeezed in between everything else that keeps the lights on. The time you spend wrestling with five review dashboards is time you're not spending growing the business.

That's the problem we built Tailwind to solve. Not for the Fortune 500. For the bakery, the boutique hotel, the dental practice, the iOS studio, the accounting firm. The places where the founder is still the one signing the leases and reading the reviews.

Pay for one subscription - get all tools

What solutions do we offer?

Add your business to AI

Make sure ChatGPT, Gemini, Perplexity and AI search know and recommend your business.

Reviews management

Monitor reputation & respond

Tailwind Score

Transparent business statistics

New

Threads

Find clients on Threads & grow sales

New

LLM Monitor

Rank top in LLM search

Orders analytics

Analyze orders & top products

Grow public rating

Boost positive reviews & handle negatives

Online Mentions

Find opportunities in

SEO Generators

Boost SEO & organic traffic

Soon

AI Assistant

Launch online support & cut costs

Soon

Customer engagement

Boost SEO & attract new customers

Pay for one subscription - get all tools

What solutions do we offer?

Add your business to AI

Make sure ChatGPT, Gemini, Perplexity and AI search know and recommend your business.

Reviews management

Every review, every platform, one inbox.

We monitor your online reputation, respond to comments promptly, and help build trust with your audience. Maintain a strong brand image and create a positive experience for your customers.

Tailwind Score

Your reputation as one number you can actually track.

Transparent business statistics give you clear insights into performance, customer activity, and growth. Track key metrics in real time and make informed decisions with complete confidence.

New

Threads

Multi-step conversations with reviewers, not just one-and-done replies.

Find new clients on Threads and turn engagement into real sales. Reach your target audience, grow brand awareness, and increase conversions with effective social media strategies.

New

LLM Monitor

Show up when customers ask Claude, ChatGPT, Gemini, Copilot or Perplexity for a recommendation.

Rank higher in LLM search results and increase your brand visibility across AI-powered platforms. Optimize your online presence to attract more traffic, leads, and potential customers.

Orders analytics

Send the angry review to the right person before it goes public.

Analyze orders and identify your top-performing products with detailed insights and real-time analytics. Track sales trends, understand customer demand, and make smarter business decisions.

Grow public rating

Send the angry review to the right person before it goes public.

Boost positive reviews and respond to negative feedback with confidence. Strengthen your online reputation, improve customer trust, and turn feedback into business growth opportunities.

Online Mentions

Catch every time someone talks about your brand — even where you don't have a profile.

Find new business opportunities in social posts and turn conversations into valuable leads. Discover customer needs, track trends, and engage with the right audience at the right time.

SEO Generators

Long-form content that ranks for the keywords your customers actually search.

Boost SEO performance and increase organic traffic to your website. Improve search visibility, attract high-quality visitors, and grow your audience through smarter content optimization.

Soon

AI Assistant

A 24/7 assistant that answers customer questions about your business.

Launch efficient online support to improve customer experience and reduce operational costs. Automate routine inquiries, speed up response times, and scale your service without increasing expenses.

Soon

Customer engagement

Turn happy customers into reviewers, returners, and referrers.

We help boost your website's SEO rankings and attract new organic customers at no cost. Improve visibility, grow traffic, and reach the right audience more effectively.

How much does it cost?

Check what included in packages

Real Businesses, Real Numbers

Over 100,000 businesses trust Tailwind

From 3.8 to 4.6 stars in 6 months. 384% more reviews. ChatGPT now recommends us. Revenue up 18%.

Mario's Pizzeria ( Austin, TX )

4.1 to 4.7 stars in 4 months. Prevented 70% of complaints with ticket system. 8% more bookings.

Sparkle Clean ( Denver, CO )

Good Google rating but invisible in AI. After 3 months: ChatGPT mentions us 60% of time. 52% more new patients.

Riverside Dental ( Austin, TX )

Consolidated 5 review platforms into one dashboard. Response time dropped from 48h to 4h. Customer satisfaction up 23%.

Swift Logistics ( Chicago, IL )

Whether you run a repair shop, body shop or dealership, customers are wary — and they check your reviews before trusting you with their car or their money. Your reputation lives on Google, Yelp, Cars.com and DealerRater, and your rating shapes who drives in. Tailwind consolidates every review into one inbox so you always know what customers are saying.

A quick, professional reply reassures the next customer that you stand behind your work. Tailwind drafts on-brand responses in seconds and answers in 40+ languages, and when a review points to a real problem it opens a Thread routed to the service manager so it gets resolved, not just disputed online. Handling criticism well often does more for trust than the praise does.

A strong, current review profile lifts you in local search and builds the credibility that turns a nervous first-timer into a repeat customer. Tailwind automates the review request right after the service or sale, so happy customers consistently leave feedback and your rating keeps climbing ahead of the shop down the road.

Frequently Asked Questions

Yes — Tailwind tags reviews by department based on content (test drive, F&I, service, parts) and you can route each separately. Multi-rooftop dealers also separate by location.