500 reviews for McDonald's

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Outstanding customer service and food quality! The staff was incredibly welcoming, and my order was ready in less than 3 minutes using their kiosk. The fries were hot, the iced tea was fresh, and the team went above and beyond to double check that everything was to my liking. I highly recommend this specific location at Rancho Sahuarita Road near the I-19 freeway in Green Valley. They waved goodbye to me as I left.

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Amazing service Ricky was super nice and willing to help us with anything

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Waiting in the drive through for over 15 min for some damn nuggets, and they still forgot the sauce.

Staff is always very friendly when they come out with orders, and bring them to the table.

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I’m gonna be REAL HONEST McDonald’s is known for not having the best service. But this specific McDonald’s is by far the WORST I have been to as someone who worked at McDonald’s and someone who has Managment experience I don’t want to like to post bad comments but someone needs to do something with bad management. The back door alarm was going off it didn’t get shut off until after 10 mins of it going mind you it’s NOT busy at all they have a couple orders there’s no napkins I had to ask for them to display them they don’t have napkin dispensers they said it was horrible inside extremely dirty !!!! It smelled bad and our food took Forever. My brother waited 20 mins in line just to pay his food as to another 30 mins just to get the food. I got up to has how long it would be and the employees just looked at me and walked off instead of helping me as to the manager on duty as well. She was super unprofessional she should not be running a shift if she cannot help keep the restaurant clean nor help a customer when they need it she straight up ignored me after calling her attention multiple times . It was 09/06/26 12:40pm

The line is always very long, they always get a simple McDouble order wrong. They forgot to put onions and ketchup. They will always forget your sauce or give you the wrong one. A lot of young kids there with a very slow pace mind set.

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Waited more than 20 minutes for an order and ended up leaving out of frustration. Apparently they had workers not show up and were very very behind. 20+ people in lobby were waiting and frustrated as well. Worst McDonalds experience I’ve ever had.

I just waited 15 minutes for an item. What a mistake to come her for breakfast. Never again

Asked for ketchup, she asked if I wanted extra and I said just the regular amount, when I opened the bag there was NOOOO KETCHUP AT ALLLLL. What is wrong with you people??!

Typically, this place is great. However, in the last month or so, things have been going increasingly downhill. Today was particularly bad. Every kiosk was down, so we had to order without them. No big deal.. until we’re told they “don’t have mcdouble deals” (im confident that they do, considering i get it at least 3 times a week) Ok, sure, whatever. I pay the slightly increased price to get some food. Only when I got home did I see that they didn’t put one of our burgers in the bag. For the last few weeks, our experience has been mediocre at best, Recently, they didn’t call any numbers- you had to check yourself. When I noticed our order, some guy was digging through it. Not exactly McDonald's fault.. but it was still weird. The employees there are nice people, and usually they don’t make mistakes like this.

Ice coffee 😚