Ask Tailwind about Nail Box ( San Mateo )

Issue Rate
28.6%
10 of 35 reviews are 1–2★lower is better
3.9/5
Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star
25
4-star
0
3-star
0
2-star
0low
1-star
10low
Number of orders
0
Total Reviews
35
Low ratings
10
?How do we calculate TailwindScore?
N
Beauty Salons

Nail Box ( San Mateo )

Visit company website

Aggregated statistics from all platforms

Google reviews
Issue Rate
28.57%
3.90/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star
25
4-star
0
3-star
0
2-star
0
1-star
10
Number of orders
0
Total Reviews
35
Low ratings
10

Reliability Score

Weak
Trust Score0/100

Comparison with the industry

lower is better

Probability of issues per order

This business
28.6%
Average: Beauty Salons
11.1%
All businesses on Tailwind
12.6%
You're 8% better than the industry average!

Latest reviews

See all 35 reviews
AB
Angela Byrne-Taylor
Aug 8, 2026
5/5

No written review

ET
em Tee
Mar 12, 2026
1/5

High pricing for low quality nail polish. You’re better off going to another salon instead. If something is wrong with your nails, it’s automatically your fault in their eyes. Just look at the other reviews with the owner responding back. Phone number listed above doesn’t work, it’s hard to get into contact with somebody.

FA
Fatima Aliyeva
Feb 18, 2026
5/5

No written review

AN
Anya
Aug 23, 2025
5/5

I just found my new favorite nail salon. Ivy handled my nails with care and amazing attention to detail. She created exactly what I was looking for and I am so impressed by the way she shaped my nails. I love my raindrop/bubble nails!

Review photoReview photo
EB
Ebone Brown
Aug 2, 2025
5/5

My first time there and the service was great. I came in with busted nails 😅 but Cindy properly removed and repaired my nails that were damaged. I highly recommend and will be back!

AA
Anacha Anansiriwat
Apr 30, 2025
5/5

The shop is clean, the location is very good, and most importantly, the staff are lovely and very attentive to their work.✨❤️

CS
Cal State
Apr 28, 2025
5/5

This place is very hygienic and has great service. The manicurist was professional and skilled. I really loved my nails after all. The design is beautiful and stand out!

MM
Mary Maso
Apr 24, 2025
1/5

I would give zero stars if I could . I received a gift card for my birthday so I made an appointment for a gel manicure with Chery . I arrived to my appointment and she was frazzled , she said it had been very busy. She started to remove my gel with the drill which is always a bad sign . The proper way to remove gel is by soaking ( after removing the top layer with a file or drill which). A couple nails in I told her it was hurting and she seemed to be rushing. She said she wasn’t rushing , she had an hour to work with me and that she could soak my nails for an extra $15 which I of course declined. $15 is insane in itself, but even more so to do something they’re supposed to do anyway . By the time she got to my thumb the drill skipped three times which hurt and I just said “ we’re done”. I grabbed my things and got up . She said “ I’m sorry , we just have to charge you for what we’ve done “. I told her I wasn’t paying for anything . I left with grown out polish on one hand, and half removed gel from the other .

Review photoReview photo
AM
Anna Manukyan
Feb 1, 2025
1/5

The manicure was horrible That’s the horrible nail salon that I met

DY
Dawa Yangchen
Jan 17, 2025
5/5

I had a gel overlay done with Melissa and she was amazing! I highly recommend. Update: Had another one done with Abby and Chery and they’re also amazing!! Great attention to detail and so friendly!

Subscribe to our newsletter

We send helpful materials once a month, along with information about discounts and special offers. No daily spam

How to unsubscribe from the mailing list?