5 reviews for Xpress Car Care

No written review

My Fav Car Care Shop ❤️❤️ The best service, Also u will find tires as well

DO NOT WASTE YOUR MONEY HERE. I am extremely disappointed and honestly pissed off about my experience with Xpress Car Care. On May 12, 2026, I brought my vehicle to this shop because I was having an issue with the mass air flow sensor. I was told the problem had been fixed, and I paid $488.51 for the repair. Nearly five months later, my check engine light came back on. I had the vehicle diagnosed again, and guess what? The diagnostic showed the SAME mass air flow sensor issue. So I went back to Xpress Car Care expecting them to at least look into the repair I had already paid almost $500 for. Instead, I was told that the employees who worked there a few months ago are no longer there and that they supposedly don’t have the records from my previous visit. I’m sorry, but how is that the customer’s problem? It’s still Xpress Car Care. It’s the same business. I paid YOUR business $488.51. Employees leaving does not magically erase a customer’s transaction or service history. I was told they couldn’t really do anything because I didn’t have a physical receipt. I understand that a receipt would obviously help, but I provided my bank statement showing the $488.51 payment to the business on May 12, 2026. So there is documented proof that I paid them. And after all of that, I was told it would now cost me approximately $620 MORE to fix the same mass air flow sensor problem. So let me understand this: I already paid $488.51 to have this problem fixed, the exact same problem came back, the shop conveniently can’t find the records, and now I’m being asked to pay another $620 to supposedly fix it again? That’s over $1,100 potentially spent on the SAME problem. What made the situation even worse was the inconsistent information I received. I was told one thing directly, but when my father called and spoke with the same person, he was told something different. That is extremely frustrating and does not inspire confidence in the business. I am not upset because I expect free work for no reason. I am upset because I already paid this business nearly $500 for a repair that did not solve the problem, and now I’m being treated like that payment never happened because their employees and records changed.If you do business here, KEEP EVERY RECEIPT, BANK STATEMENT, INVOICE, AND PIECE OF PAPER. Apparently, if their employees leave and they can’t find your records, you’re the one who gets screwed. A business should stand behind the work it performs. Losing your employees or failing to maintain customer records should not become the customer’s financial burden. $488.51 is a lot of money, and I should not have to pay another $620 for the same issue because Xpress Car Care can’t produce its own records. Very disappointing experience. I will not be returning, and I strongly recommend that anyone considering using this shop think twice and make sure you document EVERYTHING.

Best prices in town. Very polite and helpful. My son had his car towed here for a starter replacement. After a couple of hours, he was on his way in his 2012 honda civic with 210,000 miles on the odometer.

Great service