5 reviews for U-Haul Moving & Storage at Slaughter Lane

Angel deserves a raise! Great customer service while handling phone calls after phone call while also getting us in and out. Thank you Angel!

I made my reservation through the U-Haul app four days in advance, entered my payment information, and received confirmation. An employee even called me to verify and approve everything, so I was confident my reservation was secured. When I arrived to pick up my vehicle, Joshua told me I had only made a quote, not a reservation. Despite having my confirmation code, he refused to look into it, blamed me for the issue, and treated me as a walk-in. He also charged me extra for a different vehicle and referred to the truck as “ghetto.” His attitude was dismissive and completely unprofessional. To make matters worse, the truck had a check engine light on and was making strange clicking noises. Thankfully, Terry stepped in and went above and beyond to help. He took the time to investigate, found my original reservation, and helped me get the van I had actually booked. Because of this situation, I lost an entire hour of my five-hour rental. Terry is the reason this experience didn’t end on a completely negative note. He was patient, professional, and genuinely cared about helping me. U-Haul should recognize employees like Terry while addressing the lack of customer service I experienced with Joshua. Moving is stressful enough without having to fight for a reservation you already made. Customers deserve to be treated with respect, and I’m incredibly grateful Terry took the time to make things right. Side note, please give Terry a pat on the back and raise And for Joshua, he deserves nothing more then looking for a new attitude adjustment and Job.

I had originally scheduled an appointment for a trailer hitch installation on Sunday. However, on Saturday, shortly before 9:00 a.m., I received a phone call From Angel (UHaul manager )stating that my appointment was scheduled for Saturday, not Sunday. Without checking my confirmation email, I rushed to get there. I even apologized because my appointment was supposedly at 9:00 a.m., and it was already almost that time. I asked them to give me an additional 30 minutes to arrive. When I got there, I checked my confirmation email and realized that I had been correct all along. My appointment was scheduled for Sunday, not Saturday. However Angel told me they had no one available to install trailer hitches on Sundays. I was initially told the installation would take approximately two hours. Instead, they kept my vehicle for three and a half hours and were still unable to complete the job. They claimed my vehicle was missing a necessary electrical component and informed me that they would not honor the original quoted price and that I would have to pay an additional $140. At that point, I decided to pick up my vehicle without having the installation completed. To make matters worse, I had to pay for Uber rides both ways because of an appointment mix-up that was entirely their mistake. This experience was extremely frustrating, unprofessional, and a complete waste of my time and money. I was inconvenienced, charged additional transportation expenses, and left without the service I had originally scheduled.

Terrible customer service. Rented ready-to-go boxes that were dirty and had broken glass and dog hair inside. Weird charges tacked on to the truck rental. Avoid this company if you can.

I've used this location to rent trailers several times. The staff has always been very helpful and polite. Give yourself a little extra time as they are under staffed but the wait time hasn't ever been outrageous