100 reviews for True Performance

A great repair shop with a polite and professional staff. My auto repair was outstanding.

⭐⭐⭐⭐⭐True Performance is the absolute best body shop in Ohio, hands down. It is hard to find certified technicians you can trust with high-line, luxury vehicles, but their expertise with BMW and Mercedes-Benz is completely unmatched. I brought my BMW M3 in for some paintwork, and the color-matching technology they use is flawless. The precision and attention to detail show their roots in high-performance work. Professional staff, a super clean shop, and top-tier craftsmanship. Five stars all day!

The business replied on Google · June 21, 2026

Great service great people

The business replied on Google · June 9, 2026

Great warranty, quality and factory certified parts!

The business replied on Google · May 30, 2026

Super good people to work with! They will exceed your expectations. I'm a repeat customer and won't go anywhere else.

The business replied on Google · May 17, 2026

No written review

The business replied on Google · April 23, 2026

Tyler was a gentleman, quick, and very professional 100% recommend

The business replied on Google · April 23, 2026

No written review

The business replied on Google · June 21, 2026

Melinda was great at getting the process started. The car looked great and was completed within the time frame my insurance allowed. Great job👍

The business replied on Google · April 23, 2026

My car was delivered in perfect condition. I drove it hard to check for any suspension issues I could detect and it runs and handles as new. Communication was easy and effective.

The business replied on Google · April 23, 2026

Estimated $1400 charge for a side mirror replacement. Dealership estimated <$200. Seems like a scam.

The business replied on Google · April 23, 2026

If you want your car back to new, these are the folks you want working on it! Exceptional work and a true advocate for you to make sure insurance companies don't short change making you whole again. Especially if you need work due to someone elses stupidity, True Performance will ensure it's done right and you aren't left with a duct tape, buble gum solution - even if that's what the other person's insurance company is trying to offer. I hate to have to bring them a car but if that is the situation - this is the only place I trust.

The business replied on Google · June 21, 2026

We have used True Performance for 3 different vehicles, including 2 different makes. The most recent time was in February and this was the best experience yet. Randall kept me up to date as to the progress of the repairs and the coordination of the insurer's estimate and reimbursement policies. The car was finished sooner than expected and it came back looking showroom new. The front desk staff was easy to communicate with and was welcoming over the phone and in person. I appreciate working with a family owned business.

The business replied on Google · June 21, 2026

True Performance is the only shop I’ve found that actually fights for the customer instead of taking the easy way out with insurance. I am generally very wary of repair shops due to years of dealing with foot-dragging and corner-cutting, but True Performance is the complete opposite. When my BMW M2 Competition was hit, Ed managed my case with incredible diligence. He fought the insurance company's attempts to cut corners to save money at every turn to ensure they used the right parts to bring the car back to its "like-new" state, all while keeping me updated through pandemic-related shipping delays. They made a long, awful process so much less awful where they could. What continues to truly set them apart, however, is their long-term integrity. Two years after the initial repair, I had a minor issue with the door alignment. They got me in immediately, and the owner personally helped troubleshoot a separate tricky noise issue that most shops would have used as an excuse to blow me off. If you have a luxury vehicle that needs work, don't even hesitate. This is the one.

Exceeded expections. Excellent experience.

Very knowledgeable staff. Helped me get my car back into great working order after an accident.

No written review

No written review

Exceptional workmanship and service compared to another shop that I have used.

Two expensive, but the receptionist is lovely.