5 reviews for The Kuztom Shop

I took my 2018 VW Beetle Convertible in a new top and for some minor dents, dings, and scrapes. Rudy communicated with me throughout the whole process. He had my car finished a day earlier than promised. He did fantastic work. He was convenient to my Dilworth home. I feel like his price was fair. The whole experience was really great. Highly recommend!!

Wonderful experience here. Rudy has serviced both my cars and has done an outstanding job. Not only was he able to diagnose and fix the hard top on my SLK 55 convertible (which is super hard to find someone to work on with knowledege of these tops) but he was also able to do maintenance on my SUV. Wonderful turn around time and great staff. Super friendly and the communication is second to none. I wait to leave reviews and it has been almost a year since Rudy fixed the top of the convertible. Still enjoying the top down to this day. Will definitely be back for future maintenance needs. Thanks Rudy and the team! :)

DO NOT USE RUDY or ANYONE at this shop!!! This process with him has been an absolute nightmare. We dropped off a car in mid-2024, with a promise it would be done in 2-3 months. Not only did he not complete the work, we have called Rudy and his shop for the past six months and he WILL NOT call us back, nor let us pick up the car and he's never at the shop.

Over a year ago I left a rave review for this shop and now I see just how fooled I was by shop owner, Rudy Fernandez. I paid over $5600 for a new convertible top on my 2013 Mercedes-Benz SLK and a week after it was put on I began to see signs that there was a problem. In short, for the last 12 months I have been trying to get Rudy to fix the leaks that I never had before. I've owned three of these cars and never had an issue with water coming in. . Whatever he says he has done has just been a lie. He's very hard to get in touch with… basically IMPOSSIBLE. Frequently he's not there when you arrive to drop a car off, and rarely ever responds via text. His voicemail is always conveniently full and I've never spoken to someone by using the office phone number. I've tried so many times to explain to Rudy that I wasn't asking for anything extra, I just wanted some common decency and DO WHAT YOU WERE PAID TO DO! At first he was very good about telling me that he guaranteed his work. Apparently that's just a lie. He has given me nothing but lip service in the last year and I can't believe a single word he says. I dropped my car with him June 2, 2025 - ( 10mo after his "professional repair") for him to finally once and for all use a @ "sealant" around the convertible top so I would have no leaks. He told me it would take 2 days for this material to "set". 21 DAYS LATER, I had to threaten to bring a roll back to come pick up my car, whether it was fixed or not. He's absolutely horrible about getting in touch with you, doesn't do anything but he says he will do. Makes promises to contact you and on that day you never can be found . My car had NO ACTIVE LEAKS when I dropped it off August 2024.. Now every time it rains my carpet is saturated and water is on my seats! I don't know how he stays open. How do you tell a customer you're going to keep their car for two days and then three weeks later you still haven't contacted them!? Rudy knew this was my only car and I needed it. This situation is going to end up in a lawsuit and I've already contacted an attorney. DON'T be fooled by the surface charm he will exude when you first meet him. You absolutely have no idea what will happen with your vehicle or when you will hear from him once you drop it off. Just a SCAMMING THIEF!

Professional quality work. A bit pricey but the work is worth every penny. Ask for Rudy.