Ask Tailwind about Springboard Coffee Company
Issue Rate
3.3%
2 of 60 reviews are 1–2★lower is better4.9/5
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5-star
56
4-star
2
3-star
0
2-star
1low
1-star
1low
Number of orders
0
Total Reviews
60
Low ratings
2
S
Aggregated statistics from all platforms
Reliability Score
AverageTrust Score72/100
Comparison with the industry
lower is betterProbability of issues per order
This business
3.3%
Average: Bars / Restaurants
12.8%
All businesses on Tailwind
11.7%
You're 74% better than the industry average!
Latest reviews
Issue Rate
3.3%
2 of 60 reviews are 1–2★lower is better4.9/5
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5-star
56
4-star
2
3-star
0
2-star
1low
1-star
1low
Number of orders
0
Total Reviews
60
Low ratings
2
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