What is Speedcraft Volkswagen's rating and real issue rate?

Across 5 collected public reviews, Speedcraft Volkswagen has an average rating of 4.5/5 and a 1–2★ complaint rate of 20.0% (1 of 5 reviews). For comparison, the industry average issue rate is 7.6%.

What are the most common customer complaints about Speedcraft Volkswagen?

Among 1 negative (1–2★) reviews for Speedcraft Volkswagen, the most frequent complaint categories are: Communication & customer support (1 of 5 collected reviews, 20%).

Does Speedcraft Volkswagen respond to negative reviews and complaints?

Speedcraft Volkswagen has publicly replied to 1 out of 1 negative (1–2★) reviews (100% response rate).

← Back to Speedcraft Volkswagen score

5 reviews for Speedcraft Volkswagen

Penny Maloney

November 2, 2026Google

5/5

I am an older woman who needed to get a car. I went to Speedcraft Volkswagen. Right from the start I felt comfortable. The staff all worked hard to get me the best deal possible. I am so happy with everyone I met and haven't stopped telling all my friends and family how wonderful my experience and highly recommended Speedway Volkswagen!

The business replied on Google · November 2, 2026

Thank you, Penny! We’re so glad you felt comfortable with our team and that we could help you find a great deal. It means a lot to hear you’re happy with your experience and recommending Speedcraft Volkswagen to your friends and family.

5★ Post Card

Amy Gray

September 12, 2026Google

5/5

Speedcraft VW in Wakefield has such a great service department. People are so nice, considerate of your time and make it a point to do the little things that go above and beyond! Susan was who helped me yesterday, she and her crew work so well together. The place is so clean too, I didn't mind waiting. Keep up the great work!

The business replied on Google · September 15, 2026

Amy, thank you so much for the kind words about our service department at Speedcraft Volkswagen. We’re glad Susan and the team took great care of you, respected your time, and handled those little details that make a difference—and we’re happy you felt comfortable while waiting in a clean space. We really appreciate your support!

5★ Post Card

kristy Hallam

September 9, 2026Google

5/5

This was an easy process and the team was amazing making our purchase a wonderful experience!

The business replied on Google · September 9, 2026

Kristy, thank you so much for the kind review! I’m glad the process was easy and that our team helped make your Volkswagen purchase such a wonderful experience. We really appreciate you choosing Speedcraft Volkswagen.

5★ Post Card

Steven N

August 14, 2026Google

5/5

I was planning on possibly buying a good used car (1-2 yrs old). That was the plan. I rented the VW Atlas on a few vacations and found the vehicle to be very comfortable, spacious and an impressive drive. I went into Speedcraft VW in Wakefield RI and test drove the 2026 Atlas Peak edition. I loved it. The Atlas is responsive, sleek and roomy(inside). The Atlas Peak edition also came with numerous extras and technology. The Salesman (Korey) the finance guy (JC) and the Operations manager (Sue) were all very friendly and accommodating . I ended up running the numbers (.09 apr) and it turned out better than buying a good used car. Thank you again Sue, JC and Korey. Excellent experience.

The business replied on Google · September 9, 2026

Steven, thank you for the wonderful review—I'm thrilled you loved the 2026 Atlas Peak Edition and found it comfortable, responsive, and packed with great tech and extras. We’re glad Korey, JC, and Sue helped make the process friendly and accommodating, and that the numbers worked out even better than a used car. We truly appreciate you choosing Speedcraft Volkswagen in Wakefield.

5★ Post Card

Michael Tellier

April 10, 2026Google

1/5

I think they are out of business, called many times for parts for my car and no one ever answers the phone or calls back. After their response I had tried to call for parts again and still no answer after calling a few times and on different days. I'm convinced they are out of business.

The business replied on Google · May 8, 2026

Thank you for sharing your experience, and I sincerely apologize for the difficulty you’ve had trying to reach our parts department. I completely understand how frustrating it is to call multiple times without getting a response. Please rest assured that Speedcraft Volkswagen is very much open and fully operational. Missed calls are absolutely not the standard of customer service we hold ourselves to, and we are actively looking into what caused this communication breakdown so it doesn't happen again. We are deeply committed to your satisfaction and want to help you get the exact parts you need for your car. You can reach our Parts Department directly at (401) 783-3306, or if it is more convenient, you can request parts directly through our website at speedcraftvw.com. We would love the opportunity to earn back your trust. Please feel free to call that direct line, or let us know if there is a better way for our Parts Manager to reach out to you directly to get this sorted out.

Subscribe to our newsletter

We send helpful materials once a month, along with information about discounts and special offers. No daily spam

We use your email only to send this newsletter. You can unsubscribe at any time from the link in every email. See our Privacy Policy.

How to unsubscribe from the mailing list?

Or follow us on social networks

Available online

English (United States)

Operator

Tailwind Reviews LLC · support@tailwind.reviews

Sitemap Terms & Conditions Privacy Vulnerability Policy Data Deletion Do Not Sell or Share My Personal Information