Ask Tailwind about Sophie's Cuban Cuisine - Lenox Hill

Issue Rate

8.2%

41 of 500 reviews are 1–2★lower is better

4.3/5

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star

373

4-star

3-star

2-star

12low

1-star

29low

Number of orders

Total Reviews

500

Low ratings

?How do we calculate TailwindScore?

Bars / Restaurants

Sophie's Cuban Cuisine - Lenox Hill

Visit company website

Aggregated statistics from all platforms

Google reviews

Issue Rate

8.20%

4.30/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star

373

4-star

3-star

2-star

1-star

Number of orders

Total Reviews

500

Low ratings

Reliability Score

Average

Trust Score51/100

Comparison with the industry

lower is better

Probability of issues per order

This business

8.2%

Average: Bars / Restaurants

14.3%

All businesses on Tailwind

12.8%

You're 77% better than the industry average!

Latest reviews

See all 500 reviews

Lourdes Guzman

Sep 21, 2026

5/5

No written review

Brianna Swartz

Sep 16, 2026

5/5

Great food and fantastic customer service! There was a small mistake with my empanada order, but the restaurant didn’t hesitate to make it right. I really appreciated how quickly and kindly they handled the issue.😊

Inez Perez

Sep 14, 2026

5/5

Just tasty yummy mmmmm. Larim food 😋.

CeCe Baldus

Sep 11, 2026

5/5

First time trying this place after passing it so many times going to work & it did not disappoint! Great flavors. I ordered the grilled chicken sandwich and the yuca fries. The green sauce was my favorite addition. Will be back!

Elizabeth Imasa

Sep 11, 2026

5/5

Ordered catering for 10 ppl. Food was plenty and delicious. Also delivered on time. Would recommend and order again. Thank you!

Karina

Sep 8, 2026

5/5

No written review

Renay Wingfield

Aug 31, 2026

5/5

Great food. I got baked chicken, rice and beans and plantains.

Steven Portnoy

Aug 27, 2026

4/5

One star on atmosphere because there is no "doesn't apply." The website for ordering really needs a user friendly upgrade.

Jessica DK

Aug 25, 2026

5/5

No written review

Eran Lipof

Aug 25, 2026

5/5

Solid, clean, and friendly.

Issue Rate

8.2%

41 of 500 reviews are 1–2★lower is better

4.3/5

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star

373

4-star

3-star

2-star

12low

1-star

29low

Number of orders

Total Reviews

500

Low ratings