Ask Tailwind about The UPS Store

Issue Rate

19.9%

49 of 246 reviews are 1–2★lower is better

4.2/5

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star

180

4-star

3-star

2-star

12low

1-star

37low

Number of orders

Total Reviews

246

Low ratings

?How do we calculate TailwindScore?

Retail

The UPS Store

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Aggregated statistics from all platforms

Google reviews

Issue Rate

19.92%

4.20/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star

180

4-star

3-star

2-star

1-star

Number of orders

Total Reviews

246

Low ratings

Reliability Score

Weak

Trust Score0/100

Comparison with the industry

lower is better

Probability of issues per order

This business

19.9%

Average: Retail

14.9%

All businesses on Tailwind

12.3%

You're 21% better than the industry average!

Latest reviews

See all 246 reviews

denise sayles

Sep 5, 2026

5/5

I want to thank the two people who helped send my very heavy out of state package. Delivery time was estimated at 7 days, package arrived two days later. You two know who you are’ thank you very much Denise S

Kathryn Stevens

Sep 5, 2026

5/5

Conveniently located with a very helpful and patient staff.

Roy Cupples

Aug 24, 2026

5/5

They take the Amazon return fast and easy to drop off

Keri Rosema

Aug 20, 2026

5/5

Fast and friendly staff

James Wisher

Aug 20, 2026

5/5

Very friendly and helpful

Adam Barela

Aug 18, 2026

3/5

No written review

Leslie McCarthy

Aug 15, 2026

5/5

No written review

Anna Bast

Aug 11, 2026

5/5

No written review

Deb

Jul 28, 2026

5/5

This is the best UPS Store I've been to. The staff are great and if there's a line it goes fast. Highly recommend!!

Rejina Stewart

Jul 18, 2026

5/5

Fast, friendly service with a smile!

Issue Rate

19.9%

49 of 246 reviews are 1–2★lower is better

4.2/5

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star

180

4-star

3-star

2-star

12low

1-star

37low

Number of orders

Total Reviews

246

Low ratings