Ram Gouri
November 2, 2026GoogleSebastian was very helpful and knowledgeable
The business replied on Google · November 3, 2026
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
Stacy Bella
October 31, 2026GoogleThis is the worst place do not take your car here. They had to redo the brake job on my car 3 times before they got it right, the brakes kept squeaking louder than before we had the brake job done. The last oil change my car reeked of cigarette smoke and when they replaced the battery on my car two years ago it was the wrong size for my car. It just died and the new car mechanic couldn’t believe they put that size battery in to begin with. Every time we brought it in they kept saying I needed new tires, even when we told them said tires from Costco were only 6 months old! Just the worst ever, a complete joke.
The business replied on Google · November 3, 2026
Hello Stacy Bella, we are sorry to hear of the issues that occurred while visiting our Naperville store for oil change and brake services. We would like to investigate your concerns. Please email socialcare@bfrc.com with full details, so that we may further assist you. Thank you for choosing Firestone, and we hope to hear from you. ^Bryan
Ashley Norris
October 20, 2026GoogleOverall great service! I worked with Omer to get my tires and rims installed and I am very pleased with my experience at this location. Thank you, Omer, for going above and beyond with your professionalism and customer service.
The business replied on Google · October 20, 2026
Hi, it really makes our day to see five-star reviews! We’ve always been dedicated to providing a complete auto care experience for our customers, and we love that your visit was a great one.
Dat Do
October 17, 2026GoogleNo written review
The business replied on Google · October 17, 2026
We love hearing about your great experience at our location! Next time you need an oil change, tire rotation, engine maintenance or any other tire or auto services, we’ll be here to offer the same five-star complete auto care experience.
Terrance McGuire
October 13, 2026GoogleNo written review
The business replied on Google · October 13, 2026
Hey there, thanks for the great review. We know there are plenty of auto care options out there, so we appreciate the chance to show you the complete auto care experience. Thank you for choosing our location— we’ll see you next time.
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