Ask Tailwind about Chico Express Laundry & Full Service Wash and Fold

Issue Rate
7.8%
6 of 77 reviews are 1–2★lower is better
4.5/5
Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star
59
4-star
8
3-star
4
2-star
3low
1-star
3low
Number of orders
0
Total Reviews
77
Low ratings
6
?How do we calculate TailwindScore?
C
Home Services

Chico Express Laundry & Full Service Wash and Fold

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Aggregated statistics from all platforms

Google reviews
Issue Rate
7.79%
4.50/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star
59
4-star
8
3-star
4
2-star
3
1-star
3
Number of orders
0
Total Reviews
77
Low ratings
6

Reliability Score

Average
Trust Score53/100

Comparison with the industry

lower is better

Probability of issues per order

This business
7.8%
All businesses on Tailwind
12.3%
You're 69% better than the industry average!

Latest reviews

See all 77 reviews
DR
Driften_67
Aug 29, 2026
3/5

Used Dexter express washing machines all over the state. A wash cycle is 30mins on these machines. For some reason these are programmed for half (15mins). Doesn’t seem like a very thorough wash in comparison.

MK
Maugeri Kirtley
Jul 7, 2026
4/5

I have never had a problem with them messing up my clothes. They always get the stains out and everything smells clean. I just wish they had more change machines.

EO
Erik Owens
Jun 20, 2026
5/5

Very clean. Huge washers right up front so l could easily wash wife's comforter. It's expensive but forget quarters, they use the DexterPay app. Convenient and provides a timer so you can shop or eat at restaurants nearby.

Review photo
MA
Maria Alisia Saldana
May 6, 2026
5/5

No written review

KB
Kaitlyn Bartholomew
May 6, 2026
5/5

No written review

P&
Patty & Luis Falcon Barrera
Feb 24, 2026
5/5

I love this new app that Chico Express has. Instead of using change it’s all straight through an app. Thank you for making my life easier.

AK
Aaron Koentges
Feb 8, 2026
5/5

Clean, new machines and the Dexter app works very well. Owner is attentive to keeping up on maintenance and overall housekeeping. Parking can get a little tight during busy hours but there are always spots open within just a few steps from the front door. 120, 60 and 30 lbs washing machines,

Review photoReview photoReview photoReview photo
KM
Kristine Mckaughan
Jan 28, 2026
5/5

The person who works in there is very nice keeps the washers and dryers very clean

LC
Loida Cardenas
Dec 31, 2025
5/5

No written review

TD
tami donnelson
Dec 4, 2025
5/5

As usual the place was spotless and the only machine that was down was clearly marked. I was really sad that there is no longer a fluff and fold service!! The name of the place still says "full service" so I was disappointed. The attendant is amazing. Helped me with the app on my phone which was super nice and is the only reason I'm giving 5 stars after being bummed about no more "full service." Please bring back fluff & fold!

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