52 reviews for Airpark Pak N Ship

Good guys, great service.

Fast shipping and good price

I will never visit this location again because of how rude the employee Jeff is. Each time I've had to deal with this employee he is extremely unhelpful and disrespectful for no reason. I spoke to the owner and let her know about these repeated issues as well.

BUSINESS OWNER SCREAMS AT YOUNG MOTHER WITH 2 YEAR OLD TODDLER. I have been a loyal customer for 7 years when Jeff was the original owner. I brought all my business here and spent several hundred dollars here each month. Over the years I developed friendships with all team members to the point where I was bringing them doughnuts during the holidays. Around a year ago Jeff retired and sold the business to two of his long term employees - I continued to have a positive experience even with the ownership transfer. It appears the relationship went sour as 2 weeks ago Jeff took the business back. I stopped by in the morning to mail a package with a prepaid FedEx label. The ~19yo male employee, Dylan, was helpful and helped me package my item. They had a new printer so there was trouble with printing the pre-paid label I emailed. I patiently waited for over 40 minutes while they tried to log into their email and set-up the printer. I had my 2 year old toddler with me and we were now 20 mins from nap time and still needed to get lunch. So, I kindly asked Dylan if he could help me check out so I could pay for the packaging and that I was going to take the box to the FedEx up the street (reminder the label was prepaid to begin with so there is no business loss on their end) because I needed to get home for my kid. Jeff, the owner, overheard this comment and became outraged. Jeff started screaming about how he knew I was friends with the old team but that he was "back in charge now!". He then screamed details about how the ownership transition went south and there was $X amount of debt (intimate legal details that should not have been shared publicly and are quite frankly none of my business whether I am friends with them or not). This lasted for about 8 minutes and Jeff turned red in the face from all his screaming. There were 2 other customers in there at the time and one left during his screaming outrage. It was clear to me, and the others in the store at the time, that the owner could not be reasoned with. Dylan tapped me on the arm and asked if I would like to leave and if so, he would help carry my package out since my hands were full with my toddler. As I leave the store Jeff screams to me to never come back, that things were different around here now, and ends it with "tape is no longer free!" as he throws the tape roll. At this point my toddler is crying from being screamed at. The remaining customer in the store at the time followed me out of the store and said they purposely waited in there to make sure I was okay in fear of things escalating. Dylan, the kind employee, was extremely apologetic and said his bosses rage was unwarranted and completely unacceptable. I took my business to the FedEx up the street. The FedEx employee saw me struggling with a crying toddler and large package. They helped me carry my package in, gave my crying toddler a glass of cold water and a Rice Krispy treat, they helped me print the label in 5 mins that I had just spent the last hour trying to do. Take your business elsewhere or be prepared to become the victim of an old man's unregulated rage when something small doesn't go his way.

Jeff has been my shipping solution for everything from Christmas presents to sales returns, and everything in between. When my daughter got married on the East coast, Jeff successfully shipped everything I needed for the event with zero breakage. He always goes the extra mile to ensure the most cost effective solution, and is a pleasure to work with!

This place has been my go to place for shipping and packing needs for the past 10 years.. the owner is very friendly and helpful! Great customer service and great staff. I love that they have all your records and addresses on file. Thank you for the exceptional service! !

Amazing work! They did a custom guitar shipment for me that was professionally and brilliantly done! For years, regardless of where I am, I will shop only from them.

Been coming here for years. No complaints Good selection on packaging.. good service

Great service every time! Always friendly and helpful.

They are very helpful. They can box and ship almost anything.

No written review

Great customer service! I couldn’t figure out what happened to a package that I thought I carried in to mail along with another package. I was completely stumped. Checked at home, in my car - nothing. Went back to them to see if I left it somewhere. They let me look all over the store etc. The clerk then took time to look at their security camera footage and he found out that I stacked both packages on top of each other and they packed up everything as one package! We had a good laugh! So helpful! Thank you.

These guys are quick and affordable

Terrible customer service, didn't give them my business. I arrived 5 mins to closing, but all I needed was a few boxes. The man didn't offer to help find what I was looking for, very awkward silence then said to go look on my own

Need to pack up a large sofa and they helped me with my needs (4x8 sheets of cardboard).

Horrible customer service started with the man at the counter. Employee: can I help you? Me: Yes, Can I get a book of stamps? Employee: Then pulls out his iphone and tries to turn volume down or turn off video he was watching when, me the customer, interrupted his Video watching. Me: Uhhh really, pulling your phone out to close, quiet your video is more important than helping the customer? HERE IS WHERE PROBLEM STARTS… most good service industry People would just say my apologies, didn’t mean for it to come across like that, let me get that book of stamps BUT he gets attitude with me and scoffs at me for even saying something. (UMMMM maybe if his face wasn’t busy watching a video on his iPhone he would see a customer walked in the door and walk right up to the desk in front of him and be ready to help them.) I then look at the manager standing at the register next to him and say this is the level of service we have with him getting an attitude with a customer. The manager clearly thinks it’s OK and says he was just trying to lower his video volume so he can help you. The employee then shakes his head, ask if I wanna receipt, and toss is the receipt at me on the counter. I ask if he has a problem AND HIS RESPONSE is yea, what are you gonna do about it??? Unbelievable poor customer service, go to UPS Store down the street instead

Hands down the best place to handle all of your packing and shipping needs! The best personal service! If it needs to be packed if it needs to be taped It's like having a family member do it for you. They will handle it all! I've never had a parcel damaged that was shipped through Airpark Pack N Ship. And when you are a repeat customer all your addresses are saved in their system - I can't recommend them enough!!

Packin and shippin, that's what they do, and they do it good

Helpful, friendly, accommodating, reliable.

Gary did a great job on a very fragile neon sign. Expert care was taken to carefully hand wrap the sign and send it to me across the country. A job well done and under budget!