Tailwind AI Assistant — Coming soon
AI Support Assistant for Small Businesses
Trained on your reviews, FAQs, hours, services, and policies. Embeds on your website chat, Instagram, Messenger, WhatsApp and SMS. Answers the easy questions. Escalates the hard ones to a human. Logs everything.
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Why this matters for your business?
41%
median first-contact deflection rate across enterprise AI support programs (eesel.ai)
70–92%
deflection reached by best-in-class AI agents with real system access (eesel.ai)
24/7
the hours a day customer questions actually arrive — nights, weekends, holidays included
5
the handful of questions — hours, pricing, booking, policies — that make up most support volume
Source: eesel.ai AI support deflection research.
Ivan Shyla
CEO, Tailwind
Hi, I'm Ivan Shyla. We've spent a decade running small businesses in a handful of countries — restaurants, app studios, online shops, services. We know every question answered late is a customer who might just go elsewhere. So we built an AI Assistant that answers the easy ones instantly, day or night.
Why customers expect an instant answer now
A corporate brand has a support team and a chatbot trained on its own knowledge base, answering the easy questions at 2 a.m. so no customer waits until morning.
A small business has the founder, answering "what are your hours" and "do you take walk-ins" for the twentieth time this week, on top of actually running the business. Every question answered late is a customer who might just go elsewhere.
That's what the AI Assistant is built to handle. Not for the Fortune 500 — they already have one. For the bakery, the boutique hotel, the dental practice, the iOS studio, the accounting firm whose founder is still typing the same answer by hand.
How it'll work
- 1
We read everything about your business
Your website, your Google Business Profile, your reviews, your past customer-support replies, your hours, your menu/services/pricing — all of it. The Assistant grounds every answer in your real content, not generic answers.
- 2
We deploy it where customers ask
Website chat widget. Instagram DMs. Facebook Messenger. WhatsApp Business. SMS (where allowed).
- 3
It answers — and knows when not to
For straightforward questions, it answers. For questions that need a human (refunds, complaints, anything sensitive), it gathers context and routes the conversation to the right person.
- 4
You see everything
Full transcript log. Search by topic. See which questions come up most. Use that data to update your FAQ, your menu, or your pricing page.
How much does it cost?
One subscription — every tool included, no add-ons
Frequently Asked Questions
Have questions? We'll be happy to help
No bots or automated replies — ask a question and get a fast response from a real person.
AI chatbot for small business, built on your own content
What it can and can't do
An AI assistant is best at the repetitive questions — hours, pricing, availability, policies — and should escalate anything sensitive to a human instead of guessing. Here's what AI customer service can and can't do
Where it answers
Customers message a local business on Instagram, WhatsApp, and Facebook Messenger as often as they call, and each channel has its own quirks for automated replies. See how to automate Instagram DMs without sounding like a bot
Live chat or a chatbot?
It isn't really either/or for most small businesses — a chatbot covers the easy questions and after-hours coverage, with a clean handoff to a person for anything that needs one. Read live chat vs AI chatbot: which should a local business use
Will it make things up?
Hallucination is a real risk for any AI chatbot, and the fix is grounding it strictly in a business's own current content instead of letting it guess. Here's how to stop an AI chatbot from making things up
Google Business Profile chat is gone
Google discontinued GBP's built-in Message button in 2024 — if a guide still tells you to turn it on, it's out of date. See where customers actually message you now
Support that never clocks outYour AI assistant is almost ready
Other tools included in your subscription — all for one price
Switch on whatever you need, whenever you need it.
Free Tools to Get Ready for AI Support
No signup needed — use these free tools anytime.
FAQ Schema Generator
Turn your Q&A into valid FAQPage JSON-LD.
Open toolAI Readiness Check
Lighthouse scores, Google’s Agentic Browsing audits and our AI checks for any URL.
Open toolllms.txt Generator
Help ChatGPT, Claude & Perplexity understand your business.
Open toolAI Review Response Generator
Draft a polished reply to any customer review in seconds.
Open toolReal Businesses, Real Numbers
Over 100,000 businesses trust Tailwind
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