GetYourGuide Reviews for Suppliers: Ratings Replies and Ranking

GetYourGuide reviews come only from travelers who booked and completed an activity through GetYourGuide's own checkout, suppliers reply publicly from the supplier portal, and your average rating and review volume feed into how your listing ranks inside GetYourGuide's own search results for a city or category. If GetYourGuide is one of several channels you sell through, it helps to track GetYourGuide reviews alongside Google, Tripadvisor and Viator rather than as a separate project. This guide covers what's specific to GetYourGuide: how verified-booking reviews work, how to reply from the supplier portal, and what tends to move your ranking inside the app. How verified-booking GetYourGuide supplier reviews work GetYourGuide restricts reviews to travelers who completed a booking through its own checkout, which keeps the review pool tied to paying customers but also means you can't point a guest who booked you directly, or through a different OTA, toward a GetYourGuide review — there's no booking on file for GYG to verify. The exact review collection flow, including whether GetYourGuide prompts travelers automatically after an activity ends or relies on the traveler to initiate it, is worth checking against GetYourGuide's current supplier help center before you describe it as settled process to a team member. Because only GYG bookings count, your GetYourGuide supplier reviews will always be a subset of your total review volume if you also sell through Viator, Tripadvisor, Airbnb Experiences or direct bookings. That's normal — it's the same pattern Viator uses, which we cover in Viator reviews for operators. It also means a slow month of GYG bookings produces a slow month of GYG reviews even if your other channels are busy, so don't read a quiet GetYourGuide review count as a sign that the activity itself has gone quiet. GetYourGuide has, at various points, run supplier recognition programs tied to rating and response consistency — badges or quality tiers that surface on the listing itself. Whether a specific program is currently live, and what the exact rating and reply thresholds are, is worth confirming against GetYourGuide's current supplier materials rather than assumed, since these programs tend to change faster than general platform mechanics. Replying to GetYourGuide reviews from the supplier portal Suppliers can reply publicly to reviews from their GetYourGuide partner account. The exact location and name of that reply tool inside the supplier portal has moved during past platform redesigns, so check your current dashboard rather than follow a specific menu path from memory. Whether Tailwind can pull GetYourGuide reviews into a shared inbox alongside Tripadvisor, Viator and Google automatically is a specific integration claim worth confirming before you rely on it — until that's confirmed, treat GetYourGuide as a platform you check and reply to directly from its own portal. A reply to a GetYourGuide review works the same way it does anywhere else: thank the traveler, respond to the specific thing they mentioned, and keep it short. If the review came in a language other than English, consider replying in the guest's language where you can — it tends to read as genuine attention rather than a copy-pasted line, and it helps other travelers from that country weigh the listing. For structuring a reply to a harder review, see our guide on how to respond to negative reviews. GetYourGuide activities skew toward international travelers booking from outside the supplier's home country, often more so than Google or a direct-booking site, so the volume of non-English reviews on a GetYourGuide listing tends to run higher than on other channels. Suppliers who only reply in English on GetYourGuide are usually leaving a larger share of their review set unanswered than they realize, simply because the mix skews that way. Batching replies once or twice a week, rather than trying to answer each review the day it posts, is a reasonable way to keep up without treating it as a daily task on top of running activities. How reviews affect your GetYourGuide ranking GetYourGuide's in-app search ranking for a city or activity category is widely understood to weigh rating, review volume and review recency, similar to how other OTA and marketplace search tends to work, though GetYourGuide doesn't publish the exact formula. What holds regardless of the specific weighting: an activity with a steady stream of recent, answered reviews tends to show up ahead of one with the same average rating but a review history that's gone quiet for months — which is also why consistently asking every guest for a review, rather than in occasional bursts, tends to outperform a one-time push. A rating dip on GetYourGuide doesn't stay contained to that one app, either. Travelers comparing the same activity across GetYourGuide, Viator and Tripadvisor in the same browsing session will notice a mismatch, so checking your Google Business Profile category and listing details alongside your OTA profiles helps keep the whole picture consistent. Different suppliers, different review patterns on GetYourGuide A walking-tour or day-trip supplier tends to see GetYourGuide reviews that name the guide directly — "our guide was fantastic" shows up constantly in this category, and it's worth tracking which guide gets named, both to thank them and to notice a pattern if one guide's name keeps appearing in complaints too. Escape room and attraction suppliers see a different shape of review: comments about wait times, ticket scanning, and how clear the instructions were before the activity started, with far less about any one staff member by name. Neither pattern is better or worse, but replying to a guide-named review and replying to a facilities complaint call for different language — one is personal, the other is closer to a process fix you can describe briefly without getting defensive. If escape rooms are your main business rather than a side category, our dedicated guide on escape room reviews goes deeper into keeping replies spoiler-free while still being specific. Asking GetYourGuide guests for reviews the right way Ask every guest who booked through GetYourGuide the same way — no discount, refund or gift tied to leaving a review, and no skipping guests who seemed less thrilled during the activity. That's review gating, and it's against GetYourGuide's own supplier rules as well as the FTC's rule on fake and deceptive reviews (16 CFR Part 465). See our guide on why review gating is a legal risk for the details. Check GetYourGuide's current rules about contacting guests outside the platform before using contact details collected through a GYG booking to send an outside review request by SMS, WhatsApp or email — some marketplaces restrict that, and it's worth confirming rather than assuming. It also helps to set expectations with your team about what a review request should look like on GetYourGuide specifically: a single message sent once, at a consistent point after the activity ends, with a direct link and no follow-up nudge if the guest doesn't respond. Chasing a non-response with a second or third reminder crosses into the kind of pressure that both GetYourGuide and the FTC treat as a problem, even without any discount attached. Can I ask the same guest to review both GetYourGuide and Tripadvisor? Be cautious here. Asking one guest to leave reviews on multiple platforms for the same activity can read as review stacking to a platform's trust and safety team, even with no incentive attached. The steadier approach is one request pointed at wherever the guest actually booked, and a separate, lower-key ask for guests who booked directly and have no GetYourGuide review to leave. Does a low GetYourGuide rating affect my other platforms? Not directly — each marketplace tracks its own rating and review set — but travelers increasingly check more than one platform before booking, so a noticeably lower score on GetYourGuide compared to Tripadvisor or Google tends to raise questions even when the underlying business is the same. Keeping reply cadence and review requests consistent across every channel, through one inbox, is usually easier than managing each platform as its own project. How fast do I need to reply to a GetYourGuide review? There's no published deadline, but a reply posted within a few days reads very differently to a future traveler than one posted months later next to a long run of unanswered reviews above it. If you're managing GetYourGuide alongside several other platforms, a weekly review-and-reply pass is usually enough to keep the listing looking actively managed without it becoming a daily chore. What does it cost to manage GetYourGuide reviews alongside everything else? Tailwind runs $5 a month per individual tool, or $50 a month for the Full plan covering every tool, with the first month free and no card required to start. For a supplier splitting bookings across GetYourGuide, Viator, Tripadvisor and Google, the Full plan is usually simpler than adding platforms one at a time as volume grows. Every review from Tripadvisor, Viator, GetYourGuide and Google in one inbox → Try Tailwind free. For the Viator side of the same comparison — verified bookings, supplier replies and ranking — see Viator reviews for operators.