Tailwind Threads

One reply rarely fixes a 1-star review. Threads does.

A real customer with a real problem doesn't want a templated apology — they want it solved. Threads gives you private DMs, email, and public follow-ups all stitched together, so a rough first review can end as a rating update.

Google maps

Facebook

Apple

Maps.me

Instagram

Google business

Navitel

Trustpilot

Appstore

Google play

Yelp

See a sample thread Start free

You read a 1-star review. You write a thoughtful reply. You ask the customer to email you so you can fix it. They never email. The 1-star sits there forever. Or worse: they DM you on Instagram, you fix it, the rating never gets updated, and the next prospect sees only the public 1-star.

Threads exists because "reply once and hope" is a terrible recovery strategy.

Ivan Shyla

CEO, Tailwind

We've spent a decade running small businesses in a handful of countries — restaurants, app studios, online shops, services. We know that a 1-star review hits a dental clinic differently than it hits a SaaS company. So Tailwind ships defaults, language, and integrations tuned for your industry, out of the box.

Why this matters?

A corporate brand has a marketing department, a CX team, a PR firm, and three vendors for review management. They have the bandwidth to build their own playbook.

A small business has the founder. Maybe the founder's spouse. Maybe a manager. Reviews aren't anyone's full-time job — they're squeezed in between everything else that keeps the lights on. The time you spend wrestling with five review dashboards is time you're not spending growing the business.

That's the problem we built Tailwind to solve. Not for the Fortune 500. For the bakery, the boutique hotel, the dental practice, the iOS studio, the accounting firm. The places where the founder is still the one signing the leases and reading the reviews.

Your company

93% of users search for information about products and services nearby

Today, customers search "locally," wanting to get the nearest result right away. To do this, they use services that provide fast and accurate answers — maps, navigation apps, social networks, information portals, voice search, and even taxi services.

OverviewReviewsPhotosAbout

Rate and Review on Google

Google reviews

Most relevantNewestHighestLowest

4 reviews

a year ago

(Translated by Google) Plus the bank is closed. This place does not exist.

(Original)
Plus bank jest zamknięty. To miejsce nie istnieje.

Incorrect information about your business leads to lost customers

Tailwind.reviews will collect accurate information about each of your locations, automatically distribute it to 30+ popular platforms, and keep that information up to date every day.

How it works?

1
The review lands and gets a thread
Every review opens its own thread inside Tailwind. Public reply, private channels, internal notes — all stitched together in chronological order.
2
Reach the reviewer where they actually answer
Threads pulls in DMs from Instagram, Facebook, Google Q&A, email replies, and SMS (where the platform allows it). One conversation, every channel.
3
Track the recovery
Every thread has a status: acknowledged → contacted → resolved → review updated. You always know which 1-stars are still in flight versus which closed cleanly.
4
Close the loop
When the customer's happy again, Threads suggests the right moment to ask them to update the rating. Polite, scripted, with the right link to the right platform.

$23/month

1 location

Perfect for new businesses or single-location companies

$47/month

Up to 5 locations

Great for small business networks and multi-location brands

$79/month

Up to 20 locations

Perfect solution for medium and large businesses with multiple locations

Frequently Asked Questions

It can draft every step, but Threads encourages a human in the loop for recoveries — the empathy needs to be real.

Start with one product.

Add the rest when they earn their keep.

Try the first month freeGet started in just 5 minutes!

No credit card required

Every product on Tailwind solves one specific job.

They work great on their own and even better together.

Click any card to see exactly what it does, what it costs, and which platforms it covers.

Reviews management

Every review, every platform, one inbox.

Monitor reputation & respond

We monitor your online reputation, respond to comments promptly, and help build trust with your audience. Maintain a strong brand image and create a positive experience for your customers.

Tailwind Score

Your reputation as one number you can actually track.

Transparent business statistics

Transparent business statistics give you clear insights into performance, customer activity, and growth. Track key metrics in real time and make informed decisions with complete confidence.

New

Threads

Multi-step conversations with reviewers, not just one-and-done replies.

Find clients on Threads & grow sales

Find new clients on Threads and turn engagement into real sales. Reach your target audience, grow brand awareness, and increase conversions with effective social media strategies.

New

LLM Monitor

Show up when customers ask Claude, ChatGPT, Gemini, Copilot or Perplexity for a recommendation.

Rank top in LLM search

Rank higher in LLM search results and increase your brand visibility across AI-powered platforms. Optimize your online presence to attract more traffic, leads, and potential customers.

Orders analytics

Send the angry review to the right person before it goes public.

Analyze orders & top products

Analyze orders and identify your top-performing products with detailed insights and real-time analytics. Track sales trends, understand customer demand, and make smarter business decisions.

Grow public rating

Send the angry review to the right person before it goes public.

Boost positive reviews & handle negatives

Boost positive reviews and respond to negative feedback with confidence. Strengthen your online reputation, improve customer trust, and turn feedback into business growth opportunities.

Online Mentions

Catch every time someone talks about your brand — even where you don't have a profile.

Find opportunities in

Find new business opportunities in social posts and turn conversations into valuable leads. Discover customer needs, track trends, and engage with the right audience at the right time.

SEO Generators

Long-form content that ranks for the keywords your customers actually search.

Boost SEO & organic traffic

Boost SEO performance and increase organic traffic to your website. Improve search visibility, attract high-quality visitors, and grow your audience through smarter content optimization.

Soon

AI Assistant

A 24/7 assistant that answers customer questions about your business.

Launch online support & cut costs

Launch efficient online support to improve customer experience and reduce operational costs. Automate routine inquiries, speed up response times, and scale your service without increasing expenses.

Soon

Customer engagement

Turn happy customers into reviewers, returners, and referrers.

Boost SEO & attract new customers

We help boost your website's SEO rankings and attract new organic customers at no cost. Improve visibility, grow traffic, and reach the right audience more effectively.

Who are our solutions best for?

Our tools are ideal for small and medium businesses. A corporate brand has a team for this. You have you.

AccountingFitnessAutomotiveRetailBeauty/WellnessSaaSeCommerceEducationAppsHealthcareHome servicesHospitalityReal estateLegal servicesBars/RestaurantsSee full list

Real Businesses, Real Numbers