LB
Leilani Beckham
Aug 25, 2026
I booked an appt with Mia on 8/14/2026 for two-strand twists. I’ve been coming to her since November 2024, and I want to be clear that I genuinely think she is a very talented stylist. I have always loved her work, which is why I continued coming back despite some other inconveniences over the past 2 years.
There have been several occasions where I booked with Mia and her assistant ended up doing portions of my hair. Each time, I noticed a difference in the finished twists, and I have communicated this to Mia before. This is not a criticism of her assistants or their abilities. I simply book with Mia because I specifically want Mia to do my hair.
When I arrived for my appointment last week, Mia had her assistant wash and blow-dry my hair. After that, she instructed her assistant to start my hair. I immediately told Mia that I was not comfortable with that because, as I had already explained to her, I do not like the way my hair turns out when someone else is doing portions of my hair.
Instead of simply respecting my preference, Mia began arguing with me and asked, “How many times does someone else do your hair?” I honestly found that question unnecessary and dismissive. Whether it happened once or ten times is irrelevant. I was the paying customer, I had booked with her, and I was communicating that I wanted her to do the service I had specifically booked.
She then explained that her assistant would not be twisting my hair and would only be doing the parting and starting the braids at the top of the twists. I told her again that I did not want that because I could tell the difference when someone else worked on my hair. She told me I was making a big deal out of nothing.
I told her very clearly: “I booked with YOU, not your assistant.”
She eventually said she would do my hair this time, but then told me, “We’re gonna have a talk next time you’re here.” When I asked about what?, she told me, “I’m not gonna always be the one doing your hair.” I told her that if that was going to be the case, I simply would not book with her anymore. Her response was, “That’s fine!”
That interaction was extremely uncomfortable and unprofessional. Especially because it happened in front of other clients. I had never been disrespectful to her or her assistants. I simply expressed a preference about who I wanted performing a service I was paying for.
I paid the assistant for the wash and blow-dry and ultimately decided to leave without getting my hair done.
This wasn’t the only ongoing issue I’ve experienced. There have been multiple occasions where I had an appointment scheduled for a specific time, only to be told at the exact appointment time to come back an hour later, despite it seemingly being known beforehand that she would not be ready. There have also been times when she has had to leave during my appointment to pick up her son. Keep in mind, I have booked early morning, afternoon, and weekend appointments. no matter the day/time, there’s always some type of inconvenience. It was only ONCE where I came in and got serviced immediately with no interruptions. I understand that things happen and that life happens, which is why I was willing to overlook these inconveniences for a long time because I genuinely loved her work. But the lack of communication, punctuality, and acknowledgment when these things happen has been frustrating.
What ultimately made me decide to leave was the way my concern was handled when I spoke up about it. I should not have to argue with my stylist to have a reasonable preference respected, especially after being a loyal client for almost 2yrs.
It really sucks because Mia is genuinely a great stylist, and the location was incredibly convenient for me. But being talented does not excuse poor communication or making a loyal customer feel disrespected for expressing a preference about a service they are paying for.
So, unfortunately, I won’t be returning. I wish Mia and her business the best, but I feel strongly that customers deserve to feel heard and respected when they communicate their expectations.
